Frequently Asked Questions
Everything you need to know about shopping with ONE.
What are your standard shipping times?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, generally arriving within 7-14 business days.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund or exchange.
Which payment methods do you accept?
ONE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
Yes, many of our electronics and home goods come with a standard 1-year manufacturer warranty against defects. Please check individual product pages for specific coverage details.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.